hünersdorff Success Story
hünersdorff: how the market leader in fuel canisters has established a smart ordering process.
Because fast and reliable order entry is essential for customer satisfaction.
Products from hünersdorff are present everywhere: from sight boxes, assortment boxes and tool cases to measuring cans and funnel systems. As the market leader for fuel canisters in Europe, the complete manufacturing and distribution of our products takes place to over 2,000 customers worldwide.
Demand for the products has increased significantly in the last two years. This led to an increased volume of orders and inquiries, which in turn resulted in longer processing times. Due to the shortage of skilled workers, it has not been possible to compensate for the processing times to a sufficient extent by recruiting new qualified staff.
Thanks to the implementation of documents to EDI, hünersdorff was able to fully automate and significantly accelerate the ordering process. The highlight: Even orders from a non-automated channel, such as fax or e-mail attachments, could be recorded easily and automatically.
