Complex eBusiness – challenging tasks – powerful solutions
Today, manufacturers, retailers and end customers often do their business digitally and online, and are connected with one another via a myriad of eBusiness processes. To ensure that these complex relationships are successful for all involved, a seamless exchange of information is always essential – when addressing customers throughout the entire customer journey, in providing product information and during processing of orders and invoices. We know where the particular challenges lie and we have the right solutions for you.
Action areas: These are the areas where manufacturers and retailers are confronted by the greatest challenges
User experience: broader coverage, better customer loyalty
To meet the high requirements set by customers, companies have to provide an uninterrupted customer journey with a perfect user experience. This enables them to broaden their coverage and improve customer loyalty.
Customer-oriented sales: increase your sales revenue and optimise margins
Despite global competition, it is still possible to increase your sales revenue and optimise your margins – providing you have a digital sales process that is completely customer oriented and optimally supported from an IT perspective.
Product data: provided in real time, uniformly presented
To present a uniform image across the many different channels and touchpoints and offer customers up-to-date information, you have to provide your product data systematically and reliably. And, of course, in real time.
Electronic data interchange: cut costs and accelerate data flow
Processing high numbers of orders, order confirmations, delivery notes and invoices creates a huge amount of work. An electronic data interchange (EDI) system enables you to automate tasks, reducing your workload and improving quality. And the data is available immediately.
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