Contact

We are here for you.

Got questions for our Customer Service team?To the Customer Service teamLooking for your personal contact person on site?Find a contact person
With documents to EDI, all orders are automatically processed and then uploaded to your ERP system.

All features at a glance

Processing of e-mails, Excel, Word and PDF files and even handwritten fax orders

Identification of orders by comparing catalogue data with header and item information

Delegation of unclear orders to your in-house sales team

Transmission of original documents for automatic archiving

FAQ

How is an error rate of less than 1% possible when processing orders?

A nexmart employee checks the order documents that are automatically generated using the OCR engine. The recognised data is also compared with the known manufacturer data before being imported into your ERP system.

Can the system be used to process handwritten orders or comments?

Yes, that is possible. During the final visual inspection, a nexmart employee checks the order, including for handwritten comments.

Can incoming orders be parked?

Yes, we can park orders on request based on pre-defined rules.

Can ‘STOP codes’ be sent to my ERP system for certain orders?

Yes, you can define any number of codes and rules to be considered when posting to the ERP system.

Does the customer have to use specific templates for faxes or e-mails for the order to be automatically recognised?

No, the customer can place orders in the usual manner and format. nexmart’s OCR engine uses a keyword-based logic, which has been developed over many years. In the first step, the solution recognises whether the incoming document is an order. In the second step, the customer’s key data is determined. Finally, the software records the individual order items.

How are orders transmitted if my ERP system is down and cannot receive EDI documents?

If your ERP system cannot be reached, a nexmart employee will contact you. Alternatively, orders will be transmitted via a pre-defined fallback route (e.g. e-mail, fax).

How long does it take for nexmart to check orders?

We agree on ‘cut-off times’ with manufacturers. Orders placed at least 30 minutes before the jointly agreed deadline will be processed the same day.

Will nexmart consider and evaluate my current order processes?

Yes. Based on an analysis of your current order processes, we will gladly advise you how gradual digitalisation could occur.

Can I digitalise my order processes gradually?

Yes, the process implementation will take place at the speed you specify.

An overview of all nexmart solutions